Live Chat is on , but no one seems to be answering.
Under such situation, we urge you to hold your cool and be a little more patient with us. Our customer service representative may be temporally away from their work station or either that, we may be experiencing high traffic volume on our live Chat system. After all, you are served by a human being behind a computer. However, you can contact us via email or MSN, and we will revert back to you shortly.
How can I communicate with Sro18 after my payment has been made?
You can opt to contact us by Live Chat, e-mail, ,MSN or telephone (contact details can be found in the Contact Us section). Please quote your order number to ensure your enquiry is dealt with swiftly.
I am still waiting for my ingame currency, why are you taking so long ?
Delivery will be made within the eta stated on each product, in the event that we exceed the delivery period: it is most likely that : i) We were unable to contact you for delivery. ii) Our delivery man had experience a disruption in their supply and inadvertently had to delay the delivery. Please contact our Live Chat when you will open the server to receive currency from our delivery man, for the duration that you will be ingame. If you are not able to obtain the currency at the time of your first contact. Please contact our Live chat to arrange another meeting.